ziptogel Privacy Policy – Your Data Protection & Rights

We collect only the data essential to operate ziptogel and process your payments safely. This privacy policy describes what information we gather when you use our platform, how we protect it, and what rights you have regarding your data.

Our approach prioritizes transparency and security. When you fund your ziptogel account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet)payment details never pass through our primary servers. When you access ziptogel on your phone or browser, your login credentials travel through encrypted channels. This page explains exactly how we handle each type of data and your rights under data-protection regulations.

We also describe how we retain data, who can access it, and how you can request corrections or deletion of your information.

What Data We Collect on ziptogel

Account Registration Information

We collect your legal name, email address, phone number, date of birth, and residential address when you create a ziptogel account. These details are mandatory for account setup and KYC (Know Your Customer) verification required by financial regulations. We never share this information with third parties except as legally required (tax authorities, financial regulators, law enforcement).

Payment and Financial Data

We do not store your e-wallet passwords, bank account numbers, or payment-card details directly on our servers. Instead, we redirect payment processing to licensed gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank acquirers) that handle sensitive payment information. We receive only transaction confirmation messages confirming that a deposit was successful or a withdrawal completedThis separation means your payment credentials remain protected by payment processors' security systems, not ziptogel's.

Identity Verification Documents

During KYC verification on ziptogel, we collect scans or photos of your government-issued ID (national ID card, driver's license, passport, or equivalent) and may request additional documents (utility bills, business registration, selfies). We store these documents encrypted in secure servers and access them only when verifying your identity or investigating account or payment disputes.

Our compliance team reviews documents within 24–48 hours. We delete KYC records after a defined retention period following account closure, complying with data-protection regulations. We never use your identity documents for marketing, profiling, or secondary purposes.

Gameplay and Betting Activity

We log your sportsbook bets, game selections, slot spins, live-dealer table sessions, and tournament participation on ziptogel (e.g., Liga 1 bets, esports markets, badminton coverage). This data helps us maintain your account balance, settle bets, and process withdrawals. We retain gameplay logs for dispute resolution and regulatory compliance. You can view your full activity history anytime in your account.

Technical and Device Data

We collect information about your device (mobile OS, browser version, IP address, connection type) and your interactions on ziptogel (pages visited, time spent, features used). This data helps us diagnose technical problems, prevent fraud, and improve performance. We do not use this data to profile you or target you with personalized ads outside ziptogel.

Server Location: We operate ziptogel servers in multiple locations. Your data may be stored on servers outside your jurisdiction (e.g., outside Indonesia). We encrypt all data in transit and at rest; encryption standards remain the same regardless of server location.

Cookies and Tracking Technology

We use cookies and similar tracking technology on ziptogel to recognize your device, maintain your login session, and remember your preferences. These cookies contain session tokens (encrypted identifiers) that tell our servers you are logged in; they do not contain your password or payment data. You can disable cookies in your browser settings, but this may prevent ziptogel from functioning properly. We do not use cookies for third-party advertising or tracking across external websites.

Session Cookie: An encrypted token that tells our servers you are logged in. Expires when you log out or close your browser.
Preference Cookie: Stores your language selection, dark-mode preference, and other account settings. Persists across sessions.
Analytics Cookie: Records page views and interaction data to help us improve ziptogel's performance. No personal information is linked to this cookie.
KYC Document: Scans or photos of identity documents stored encrypted. Accessed only during verification or dispute resolution.

Data Processors and Third Parties

We work with external processors to operate ziptogel securely. Payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, bank acquirers) process deposits and withdrawals and see your transaction data but not your account balance or gameplay history. Email service providers send you account confirmations and password-reset links. Cloud hosting providers store our encrypted databases. Support-ticket systems store your inquiries and our responses.

We sign data-processing agreements with all processors requiring them to keep your data confidential and use it only as necessary to provide ziptogel services. We do not sell your data to advertisers, brokers, or other third parties.

Your Rights and Data Management on ziptogel

Access and Correction

You have the right to access all personal data we hold about you on ziptogel. Log in to your account and navigate to Account Settings; your profile information, transaction history, and account balance are visible. You can update your email, phone number, and address directly. If you need copies of documents we hold (your ID photos, KYC submission date, compliance notes), contact our support team

We respond to data-access requests within 7–14 days. If you find inaccurate information (e.g., your registered name is misspelled), contact support with corrected details and a government ID scan; we update the record within 24 hours.

Data Deletion and Account Closure

You may request closure of your ziptogel account anytime. Contact our support team with your account email and government ID. We close your account, freeze your balance (preventing new deposits or bets), and initiate a final withdrawal back to your registered payment method.

After account closure, we retain transaction records (for regulatory compliance and fraud prevention) for a defined period. Personal information (name, email, address) is deleted after one year unless we are required to retain it by law (e.g., tax regulations, anti-money-laundering obligations). KYC documents are deleted after five years to comply with financial regulations.

Note: we cannot immediately delete transaction records because regulators require us to maintain audit trails. However, we stop using your data for any new ziptogel services once your account closes.

Data Retention Schedule

Account profile (name, email, phone): One year after closure, unless tax or legal hold applies.
KYC documents (ID scans, address proof): Five years after closure for financial-audit compliance.
Transaction records (deposits, bets, withdrawals): Seven years to comply with anti-money-laundering regulations.
Login and session logs: 90 days for security and fraud detection; then deleted.
Support-ticket content: One year; deleted unless dispute is ongoing.

Security and Encryption

We protect all ziptogel data using SSL/TLS encryption (the standard employed by banks), firewalls, and intrusion-detection systems. Our databases are encrypted at rest using AES-256. Access to personal data is restricted to ziptogel employees who need it to process your requests (support staff, compliance officers, payment-processing team).

We conduct annual security audits by independent third-party laboratories. We maintain incident-response protocols to notify you immediately if unauthorized access occurs. However, no system is non-specific info secure; we cannot guarantee absolute protection against determined attackers.

Jurisdiction and Legal Notice

ziptogel services are available only where local law permits. Our data processing complies with applicable regulations in supported jurisdictions. If you are located in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or other regions, you are responsible for verifying that your use of ziptogel is legal under your local laws.

We may disclose personal information if required by law (court order, regulatory agency request, tax authority), during account disputes, or to prevent fraud or illegal activity. We will notify you of such disclosures unless legally prohibited.

Policy Updates and Notices

We may update this privacy policy anytime. Significant changes (e.g., new data collection, third-party processors) will be announced via email and in-app notification at least 30 days before taking effect. Continued use of ziptogel after the notice period indicates your acceptance of the updated policy.

During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), our support response times may extend slightly. Critical security incidents will be reported to affected users within 72 hours regardless of holiday schedules.

Contact Us About Privacy

For privacy questions, data-access requests, or complaints about how we handle your information, contact our support team via the Help section in your ziptogel account or email our support address. We respond to all privacy inquiries within 7 business days.

If you are not satisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction. We cooperate fully with regulatory investigations and will provide authorities with information as legally required.